Comfort and Convenience at Imperial Hotel Katra
Imperial Hotel Katra offers travelers a welcoming and dedicated lodging experience right in the heart of Katra. Guests appreciate the hotel’s prime location, conveniently close to both the railway station and the bus stand, making it an ideal base for pilgrims visiting the Mata Vaishno Devi Bhavan. The staff is praised for their polite and courteous nature, going beyond typical service by providing detailed guidance to visitors, reflecting a genuine sense of dedication rather than just business. The in-house restaurant presents a variety of dining options enhanced by attractive corporate discounts, adding great value to your stay. While some rooms on the second floor lack in-room geysers, the attentive reception staff is quick to assist with hot water requests, ensuring your comfort. Overall, this establishment blends accessibility, service, and a warm atmosphere to create a pleasant stay for those journeying to this revered destination.
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Saksham Tripathi
5 months agoThe hotel is under a tie-up arrangement with the bank I work for...The staff is rude and the receptionist is also very rude. Rooms are not clean. TV is not working and also they not provide water bottle to the room as complimentary. I have 2 set of EarPods when I check out from the room then 1 EarPod found by me in a wrapped curtain and another one lost when I have inquired about that they simply said I don’t know. I am sharing some pics of the room. At this price so many hotels near by this hotel and I think they are better than this hotel.
Rimpla Sharma
5 months agoBeware from hotel staff They all gang up with manager and they stole our keys and then they charge for lost of keys They harassed us at the time of our departure of train That time we paid and went Bez we don’t have time to argue
Shrey Saxena
9 months agoThe hotel is under a tie-up arrangement with the bank I work for...I went with minimalistic expectations but I must say the hotel delivered great value...the restaurant had a good number of options and the corporate discounts certainty made those options more lucrative. The location is amazing as this one is in close vicinity to the railway station as well as the bus stand. The staff is polite and courteous and willing to explain the entire process/timings of the visit to Mata Vaishnodevi Bhavan, in good detail. The service is genuinely commendable and it seems their folk just don't operate for money but also for a sense of dedication to Mata. The only con I can probably say is that rooms on the 2nd floor do not have a geyser fitted into the bathrooms and have to call the reception for hot water. This is one thing they should work at. Apart from this minor glitch, we had a pleasant stay at their property and at the same time Mata Rani blessed us with her divine darshan and smooth commute to and fro. Zor se bolo Jai Mata di.
Heena Sah
10 months agoThis hotel is full of cockroaches. No cleaning of rooms after multiple complaints. Receptionist was very rude. Room service boy was very rude too. I observed 20-30 cockroaches at a time near my bed...yukkk...dont ever go there for stay. Instead book free dharmashala.
Neelam Batham
11 months agoWorst ever hotel however we have visited however it's under tie up with our bank but they have given us room different from allotted welcome drinks and snacks mentioned but not given despite of asking repeatedly no support for cab and auto services rude staff and might be hotel running due to tie ups with banks and other tour agencies and vicinity with railway station please don't visit unhigenic and dirty place and paying for it is own foolishness